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|
||||
# 专业化服务
|
||||
在不同的生产生活场景中，某些专业的服务系统，提供的服务往往是不全面的。比如：
|
||||
1.医疗流程可能弱化了愈后恢复阶段的管理
|
||||
2.一部分保险服务也缺少对保障对象周期内的管理与保护，而仅仅做意外赔偿
|
||||
|
||||
# 分析一
|
||||
去医院就医，目的是康复，而不是扎个针，开了药或者做个手术。而仅以个人的就医经验来看，医院面向普通百姓提供的服务仅限于专业范围内的医疗服务，而愈后恢复阶段，更多的是靠患者自身来完成。
|
||||
|
||||
# 分析二
|
||||
买保险的目的是为了拿赔偿吗？正常情况下，肯定不是嘛。所以买保险，是否应该配合一些保障服务，检查，测试来避免意外情况的发生。
|
||||
@@ -0,0 +1,307 @@
|
||||
---
|
||||
|
||||
excalidraw-plugin: parsed
|
||||
tags: [excalidraw]
|
||||
|
||||
---
|
||||
==⚠ Switch to EXCALIDRAW VIEW in the MORE OPTIONS menu of this document. ⚠==
|
||||
|
||||
|
||||
# Text Elements
|
||||
![[settings/archived/work/2022年/CCY综合服务平台/系统逻辑设计/平台建设基础思路整理/医院]] ^xf0MEXMP
|
||||
|
||||
![[settings/archived/work/2022年/CCY综合服务平台/系统逻辑设计/平台建设基础思路整理/校园]] ^bE0dwJkU
|
||||
|
||||
![[settings/archived/work/2022年/CCY综合服务平台/系统逻辑设计/平台建设基础思路整理/社区]] ^bznj0tnh
|
||||
|
||||
服务出口 ^gsVv662G
|
||||
|
||||
%%
|
||||
# Drawing
|
||||
```json
|
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{
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"type": "excalidraw",
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"version": 2,
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"source": "https://excalidraw.com",
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"elements": [
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{
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"type": "rectangle",
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"version": 159,
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"id": "qAyw2UMG0TfMNtrcmLSqY",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": -727.0654296874991,
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"y": -413.2013113839289,
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"strokeColor": "#000000",
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"backgroundColor": "transparent",
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"width": 1328.0636160714284,
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"height": 201.38950892857144,
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"seed": 2044717486,
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"groupIds": [],
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"strokeSharpness": "sharp",
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"boundElements": [
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{
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"type": "text",
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"id": "gsVv662G"
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}
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],
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"updated": 1649307311769,
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"link": null
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},
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"isDeleted": false,
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"id": "gsVv662G",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": -722.0654296874991,
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"backgroundColor": "transparent",
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"height": 35,
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"seed": 991850670,
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"groupIds": [],
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"strokeSharpness": "sharp",
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"boundElements": [],
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"updated": 1649320358438,
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"link": null,
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"fontSize": 28.001351479514412,
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"fontFamily": 1,
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"text": "服务出口",
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"rawText": "服务出口",
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"baseline": 25,
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"textAlign": "left",
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"verticalAlign": "middle",
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"containerId": "qAyw2UMG0TfMNtrcmLSqY",
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"originalText": "服务出口"
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},
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{
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"type": "rectangle",
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"version": 516,
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"versionNonce": 114026482,
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"isDeleted": false,
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"id": "KQHCB4w0V9_kMAEhUTW6j",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": -488.7720424107143,
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"y": -366.65206473214283,
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"strokeColor": "#000000",
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"backgroundColor": "transparent",
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"width": 283,
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"height": 110,
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"seed": 1305641966,
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"groupIds": [],
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"strokeSharpness": "sharp",
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"boundElements": [
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{
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"type": "text",
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"id": "xf0MEXMP"
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}
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],
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"updated": 1649307311769,
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"link": null
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},
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{
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"type": "text",
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"version": 434,
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"versionNonce": 399438215,
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"isDeleted": false,
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"id": "xf0MEXMP",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": -483.7720424107143,
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"y": -357.65206473214283,
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"strokeColor": "#000000",
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"backgroundColor": "transparent",
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"width": 273,
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"height": 92,
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"seed": 1353237742,
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"groupIds": [],
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"strokeSharpness": "sharp",
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"boundElements": [],
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"updated": 1649320367643,
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"link": "[[医院]]",
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"fontSize": 20.058439960629922,
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"fontFamily": 4,
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"text": "服务出口：医院\n服务内容：面向医院为治疗过\n程提供保险服务，为患者提供\n护理服务",
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"rawText": "![[医院]]",
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"baseline": 86,
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"textAlign": "left",
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"verticalAlign": "middle",
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"containerId": "KQHCB4w0V9_kMAEhUTW6j",
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"originalText": "服务出口：医院\n服务内容：面向医院为治疗过程提供保险服务，为患者提供护理服务"
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},
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{
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"type": "rectangle",
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"version": 240,
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"versionNonce": 2091784626,
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"isDeleted": false,
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"id": "1BvmabOE0I2KQQi_aiHUM",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": -113.64676339285711,
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"y": -370.4949776785715,
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"strokeColor": "#000000",
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"backgroundColor": "transparent",
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"width": 283,
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"height": 111,
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"seed": 888657454,
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"groupIds": [],
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"strokeSharpness": "sharp",
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"boundElements": [
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{
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"type": "text",
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"id": "bE0dwJkU"
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}
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],
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"updated": 1649307311769,
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"link": null
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{
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"type": "text",
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"isDeleted": false,
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"id": "bE0dwJkU",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": -108.64676339285711,
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"y": -360.9949776785715,
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"strokeColor": "#000000",
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"backgroundColor": "transparent",
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"width": 273,
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"height": 92,
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"seed": 468683310,
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"groupIds": [],
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"strokeSharpness": "sharp",
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"boundElements": [],
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"updated": 1649320363095,
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"link": "[[校园]]",
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"fontSize": 20,
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"fontFamily": 4,
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"text": "服务出口：学校\n服务内容：面向学校学生提供\n远程教育、托管、安全保障、\n健康管理等服务",
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"rawText": "![[校园]]",
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"baseline": 86,
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"textAlign": "left",
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"verticalAlign": "middle",
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"containerId": "1BvmabOE0I2KQQi_aiHUM",
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"originalText": "服务出口：学校\n服务内容：面向学校学生提供远程教育、托管、安全保障、健康管理等服务"
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},
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{
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"type": "rectangle",
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"version": 271,
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"versionNonce": 1659114354,
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"isDeleted": false,
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"id": "RE6Qt6Ne2mN9uNxBex_hQ",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": 259.48702566964255,
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"y": -373.26994977678567,
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"strokeColor": "#000000",
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"backgroundColor": "transparent",
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"width": 283,
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"height": 110,
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"seed": 674816110,
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"groupIds": [],
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"strokeSharpness": "sharp",
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"boundElements": [
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{
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"id": "bznj0tnh",
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"type": "text"
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}
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],
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"updated": 1649307311769,
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"link": null
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},
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{
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"type": "text",
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"isDeleted": false,
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"id": "bznj0tnh",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": 264.48702566964255,
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"backgroundColor": "transparent",
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"width": 273,
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"height": 69,
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"seed": 1318426802,
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"groupIds": [],
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"strokeSharpness": "sharp",
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"boundElements": [],
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"updated": 1649320364643,
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"link": "[[社区]]",
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"fontSize": 20,
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"fontFamily": 4,
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"text": "服务出口：社区\n服务内容：为小区住户提供小\n区信息管理平台",
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"rawText": "![[社区]]",
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"baseline": 63,
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"textAlign": "left",
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"verticalAlign": "middle",
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"containerId": "RE6Qt6Ne2mN9uNxBex_hQ",
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"originalText": "服务出口：社区\n服务内容：为小区住户提供小区信息管理平台"
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}
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],
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"appState": {
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"theme": "light",
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"viewBackgroundColor": "#ffffff",
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"currentItemStrokeColor": "#000000",
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"currentItemBackgroundColor": "transparent",
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"currentItemFillStyle": "hachure",
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"currentItemStrokeWidth": 1,
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"currentItemStrokeStyle": "solid",
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"currentItemRoughness": 2,
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"currentItemOpacity": 100,
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"currentItemFontFamily": 4,
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"currentItemFontSize": 28,
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"currentItemStrokeSharpness": "sharp",
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"currentItemStartArrowhead": null,
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"currentItemEndArrowhead": "arrow",
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"currentItemLinearStrokeSharpness": "round",
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"gridSize": null,
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"colorPalette": {}
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},
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"files": {}
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}
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```
|
||||
%%
|
||||
@@ -0,0 +1,2 @@
|
||||
服务出口：医院
|
||||
服务内容：面向医院为治疗过程提供保险服务，为患者提供护理服务
|
||||
File diff suppressed because it is too large
Load Diff
@@ -0,0 +1,2 @@
|
||||
服务出口：学校
|
||||
服务内容：面向学校学生提供远程教育、托管、安全保障、健康管理等服务
|
||||
@@ -0,0 +1,2 @@
|
||||
服务出口：社区
|
||||
服务内容：为小区住户提供小区信息管理平台
|
||||
@@ -0,0 +1,10 @@
|
||||
# 系统化服务
|
||||
联通各专业服务，为不同的场景，不同用户提供系统化服务。
|
||||
|
||||
# 确定服务范围
|
||||
最基础的民生角度出发，提供核心的，基础的，社会性的服务。
|
||||
|
||||
# 建立服务间的联系
|
||||
|
||||
## 连接每一个子服务的账户
|
||||
|
||||
@@ -0,0 +1,6 @@
|
||||
平台汇总各个合作系统的信息
|
||||
|
||||
合作系统将自己的服务项目托管到平台上
|
||||
1. 平台可以获取到服务的基本信息，详情介绍
|
||||
2. 平台可以向该系统下单订购，取消服务，查看服务状态信息等
|
||||
3. 平台可以随时获取订单服务状态，客户数据
|
||||
@@ -0,0 +1,6 @@
|
||||
1. [设想]综合服务平台
|
||||
1. 家长查看孩子的各项监控，评测情况。
|
||||
2. 家长处理自己的物业信息，缴费。
|
||||
2. [设想]家长在微信中
|
||||
1. 打开智慧社区小程序，处理物业信息
|
||||
2. 认证孩子的信息，可以通过综合服务平台小程序，查询孩子的各项评测情况。
|
||||
@@ -0,0 +1,3 @@
|
||||
1. 服务包 -- 校园安全保险服务。
|
||||
2. 服务包 -- 合作心里咨询机构，定期为孩子提供评测服务，咨询服务，提供评测报告。
|
||||
3. 服务包 -- 校园纠纷处理服务。
|
||||
@@ -0,0 +1,2 @@
|
||||
由综合服务平台建立IAM 身份管理系统
|
||||
使用OAUTH2.0 实现SSO 单点登录
|
||||
File diff suppressed because it is too large
Load Diff
@@ -0,0 +1,595 @@
|
||||
---
|
||||
|
||||
excalidraw-plugin: parsed
|
||||
tags: [excalidraw]
|
||||
|
||||
---
|
||||
==⚠ Switch to EXCALIDRAW VIEW in the MORE OPTIONS menu of this document. ⚠==
|
||||
|
||||
|
||||
# Text Elements
|
||||
平台 ^Nim5dnwu
|
||||
|
||||
三方业务系统 ^x0aQyE7H
|
||||
|
||||
定时-主动查询（开发依赖） ^HV2r3Vhk
|
||||
|
||||
主动上报变更（开发依赖） ^Fetrnmp9
|
||||
|
||||
合作方订单管理平台 ^gTDD4m0r
|
||||
|
||||
人工录入 ^XhxQs2Eu
|
||||
|
||||
%%
|
||||
# Drawing
|
||||
```json
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||||
{
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"type": "excalidraw",
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"version": 2,
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"source": "https://excalidraw.com",
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"elements": [
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{
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"type": "rectangle",
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"version": 79,
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"versionNonce": 1030526120,
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"isDeleted": false,
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"id": "JKmUTFj5Yu0_6iw8hHqdc",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": -36.5819091796875,
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"y": -288.5385284423828,
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"strokeColor": "#000000",
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"backgroundColor": "transparent",
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"width": 261,
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"height": 70.39944458007812,
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"seed": 1047743144,
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"groupIds": [],
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"strokeSharpness": "sharp",
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"boundElements": [
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{
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"type": "text",
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"id": "Nim5dnwu"
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},
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{
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"id": "jllIxXuDBwMRNDLm3Bm-p",
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"type": "arrow"
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}
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],
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"updated": 1650267651072,
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"link": null,
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"locked": false
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},
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"type": "text",
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"version": 42,
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"versionNonce": 1430074840,
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"isDeleted": false,
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"id": "Nim5dnwu",
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"fillStyle": "hachure",
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"strokeWidth": 1,
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"strokeStyle": "solid",
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"roughness": 1,
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"opacity": 100,
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"angle": 0,
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"x": -31.5819091796875,
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"y": -265.83880615234375,
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"currentItemLinearStrokeSharpness": "round",
|
||||
"gridSize": null,
|
||||
"colorPalette": {}
|
||||
},
|
||||
"files": {}
|
||||
}
|
||||
```
|
||||
%%
|
||||
@@ -0,0 +1,3 @@
|
||||
##### 数据互通
|
||||
|
||||
![[settings/archived/work/2022年/CCY综合服务平台/系统逻辑设计/数据互通/数据互通.exdraw|600|center]]
|
||||
@@ -0,0 +1,5 @@
|
||||
---
|
||||
up: ['Storyboard-CCY综合服务平台']
|
||||
---
|
||||
|
||||
平台统一支付，对接各服务主体结算
|
||||
Reference in New Issue
Block a user